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PRIVACY NOTICE AND DISCLOSURE

Important Account Information for Our Members

Revised: 02/2020

Facts

What does River Valley Credit Union do with your personal information?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security Number
  • Account Balances
  • Payment History
  • Credit History
  • Assets
  • Income

All financial companies need to share member’s personal information to run their everyday business. In the section below, we list the reasons financial companies can share their member’s personal information; the reasons River Valley Credit Union chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does River Valley Share? Can you limit this sharing?
For our everyday business purposes:
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes:
to offer our products and services to you
Yes No
For joint marketing with other financial companies Yes Yes
For our affiliates’ everyday business purposes:
information about your transactions and experiences
Yes No
For our affiliates’ everyday business purposes:
information about your creditworthiness
Yes No
For our affiliates to market to you Yes Yes
For nonaffiliates to market to you No We Do Not Share

To Limit Our Sharing

Call 800-798-0217 x 2218

Please note: If you are a new member, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our member, we continue to share your information as we described in this notice.

However, you can contact us at any time to limit our sharing.

Questions?

Call 800-798-0217 x 2218

What We Do

How does River Valley protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We also restrict access to information about you to employees who need to know that information to provide products and services to you.

How does River Valley collect my personal information?

We collect your personal information, for example, when you:

  • Open an account
  • Deposit money
  • Pay your bills
  • Apply for a loan
  • Use your debit or credit card

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only:

  • Sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you
What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and non-financial companies.

Our affiliates include financial companies such as Co-operative Business Services (CBS), our business lending division and non-financial companies such as Xtend and CU* Answers, our data processor.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and non-financial companies.

River Valley does not share with nonaffiliates so they can market to you.

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

Our joint marketing partners include insurance companies and financial planning companies.