Hi, I’m Val.
River Valley’s virtual phone assistant. I’m here for you every day at any time.
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Who Am I?
I’m an AI (artificial intelligence) powered digital assistant that can answer your questions, provide account information and help you find resources on our website. I can even transfer money between your accounts and more!
I’m here 24/7 at 937-859-6260.
Best of all, I can answer many calls at one time, so I will reduce or even eliminate any annoying on-hold time.
How To Talk To Me
Well, speak nicely, of course! But I understand best when you speak in clear, complete sentences.
I Can Do Almost Anything
But, if there’s anything that I can’t do for you, don’t worry, I’ll transfer you to a real person or voicemail to make sure we meet all of your needs.
What Can I Help You With?
- Check your account balances
- Check your loan balance
- Transfer money between your River Valley accounts
- Find the branch or ATM closest to you
- Deposit status
- Account transaction history
- Get updated rates
- Get our routing number
- Find your eStatement
- Learn about the loan application process
- Branch Information (e.g. hours, locations, closures
- Schedule in branch appointments
- Credit and Debit Card related issues
- Report debit and credit card fraud
- Loan payment support