Hi, I’m Val.
River Valley’s virtual phone assistant. I’m here for you every day at any time.
Who Am I?
I’m an AI (artificial intelligence) powered digital assistant that can answer your questions, provide account information and help you find resources on our website. I can even transfer money between your accounts and more!
I’m here 24/7 at 937-859-6260.
Best of all, I can answer many calls at one time, so I will reduce or even eliminate any annoying on-hold time.
How To Talk To Me
Well, speak nicely, of course! But I understand best when you speak in clear, complete sentences.
I Can Do Almost Anything
But, if there’s anything that I can’t do for you, don’t worry, I’ll transfer you to a real person or voicemail to make sure we meet all of your needs.
What Can I Help You With?
- Check your account balances
- Check your loan balance
- Transfer money between your River Valley accounts
- Find the branch or ATM closest to you
- Deposit status
- Account transaction history
- Get updated rates
- Get our routing number
- Find your eStatement
- Learn about the loan application process
- Branch Information (e.g. hours, locations, closures
- Schedule in branch appointments
- Credit and Debit Card related issues
- Report debit and credit card fraud
- Loan payment support