Dream Big

RVCU Systems Upgrade

SATURDAY, MARCH 30, 2019 & MONDAY, APRIL 1, 2019

All River Valley Credit Union branches are CLOSED while systems are upgraded.

Systems Upgrade Guide

At River Valley Credit Union, we are always looking for ways to improve the service that we provide you. The systems upgrade we are about to make is one such improvement and will result in many new efficiencies.

During this upgrade, we have been working hard to minimize any service disruption; however, with a change this involved, a few inconveniences are unavoidable as systems go offline and our branches close for the upgrade. To help make the transition smoother and more successful, please review this Systems Upgrade Guide. It is designed to be your roadmap through the process

How To Videos

Watch "How To" videos for the upgraded IT’SME247 online banking to learn about how the new system works.

Upgrade Checklist

Personal credit cards

By 6:00 p.m., March 29, please be sure to withdraw enough cash for the weekend. Any direct deposit received after March 29 will not be posted until April 1.

Personal credit cards

Save or print all statements stored in online banking. Statements will not transition to the upgraded IT’SME247 online banking.

Personal credit cards

Read over this upgrade guide in its entirety no later than Friday, March 15, 2019.

Upgrade Timeline

WEEK OF MARCH 25, 2019

Recurring Online Banking Transfers
Make a note of all your recurring online banking transfers as they will not convert over to the new system.

Prepare for Shared Branching blackout.
Shared Branching services will not be available from close of business 3/29/19 to 4/1/19.

Prepare for River Valley Credit Union branch closures.
Branches will be closing at end of day Friday, March 29 through Monday, April 1. Please make sure to withdraw enough cash to cover any expenses during this time. River Valley Credit Cards will be active as a backup.

FRIDAY, MARCH 29, 2019

Mastercard® Debit Cards will be operational as of 3 a.m. EST with a $500 daily signature purchase limit and a $300 daily PIN withdrawal limit. They should be fully operational Monday, April 1. Again, please make sure to withdraw enough cash to cover any expenses during this time. River Valley Credit Cards will be active as a backup.

Direct Deposits and other electronic deposits (ACH) scheduled for 3/30/19 will be posted prior to systems going offline. Note: This is dependent upon ACH transmitter’s sending of the deposit file. If the deposit file is not received on 3/29/19, ACH deposits will not be posted until 4/1/19.

Mastercard® Credit Cards will be fully operational.

As of 6 p.m. EST, the following River Valley Credit Union services will go offline: online banking, Teller400/CU Talk and mobile banking.

All Shared Branching services go offline. You will be unable to perform transactions at any Shared Branching location.

MONDAY, APRIL 1, 2019

Shared Branching services resume. To find the Shared Branching location nearest you, visit sharedbranching.org or call 1-888-748-3266. Note: You must have your River Valley Credit Union member number and driver’s license for service at a shared branch.

Teller400/CU Talk system will be available at 833-RVCU400.

It’sMe247 Online Banking and Mobile Web: Log in using “First Time Login Instructions” in the System Upgrade Guide. (Linked Above)

Set up recurring online banking transfers. These transfers will need to be set up in the upgraded It’sMe247 Online Banking.

TUESDAY, APRIL 2, 2019

All River Valley Credit Union branches open.